*If you are experiencing a medical emergency, please dial 911 or your local emergency number for immediate assistance.
The Patient Portal is an online service offered by our practice so that key information is encrypted and stored securely and available when you need it.
After you create your account, you will receive an email that includes your user ID and a link back to our patient portal. You may log in at any time to begin using our services.
Q. Why should I sign up for the new portal?
A. The portal is one of our main avenues when it comes to communicating with you. You can ask our nursing staff questions, request appointments, record and track your own personal health history, pay your bill and renew your prescriptions online.
Q. What is my invite code?
A. It’s either your last 4 digits of your SSN or your 4 digit year of birth. Please the last 4 digits of your social security number first. If that doesn’t work then please try your 4 digit year of birth.
Q. I’ve registered for the new portal, but I still get a reminder to sign up. Why is this happening?
A. You may have signed up straight from our website. When first deploying the new Portal, for security reasons, we did not allow self invites. You could only join by receiving an invite from our practice. That no longer is an issue. You can now sign up through the “Create An Account” option when logging in from our website.
If you’re still receiving the reminder, you will need to select the “Click Here” link on the last reminder they were sent. You will be presented with 2 options: “Create an Account” or “Add a Connection.” If you’ve already created an account through FMH then please select “Add a Connection” and follow the steps presented.
Q. If I signed up for your old portal do I need to sign up for the new portal?
A. Yes, you will need to sign up for the new portal. The old portal is no longer accessible for the patient to use.
Q. I just signed up for the portal to pay my bill and nothing shows up. Why is that?
A. When signing up for the portal, please allow up to 2 business days for your account to be properly connected. You may be contacted by South Denver Cardiology to confirm your identity. You will receive an email from email@example.com stating your connection has been accepted. If you have not been contacted in 2 business days, please contact us at 303-744-1065 (option 4).
Q. Will all of my information from the old portal be transferred over to the new portal?
A. Some information will transfer over upon successful registration with our office, but not all of it. Examples of information that will transfer over are medication lists, allergies, vitals, any upcoming appointments scheduled, and verified lab results done in the last 120 days.
Q. What if I do not have a Facebook or Google account to sign up for the Portal with. What do I do?
A. Using Facebook, Google, Cerner Health, Windows Live, or Yahoo to log in with is optional. If you do not have any of these types of accounts please register for the Portal through the first option, FMH.
Q. I’ve signed up for the portal, but I can’t seem to send a message or request an appointment. Why?
A. Only if you have a pending appointment, or you have been seen by our practice in our past, can you then send messages or request appointments with us through the Portal?
Q. I see in the Action Center that I need to verify my cell phone, but I don’t have one. What do I do?
A. The items listed to do in the Action Center are optional. There is an “x” to the right of the item listed. You can select the “x” to delete the item from their Action Center.
Q. I don’t remember my password. What do I do?
A. Please use the “Forgot Password” link on the Log-In screen. We are unable to reset your password. If the “Forgot Password” link doesn’t work please contact us. We will need to contact Follow My Health to address the issue.
Q. I’ve requested an invite to be sent to me, but I haven’t received one yet. Why is this happening?
A. Please add firstname.lastname@example.org to your e-mails trusted senders. There is a possibility that your e-mail is blocking the invitation, or sending it to a spam folder.
Q. I’m unable to request a prescription. The pill bottle next to the medication is “greyed out.” Why is this happening?
A. Not all medications listed on your medication list may be ordered by us. Some we may have recorded that you’re currently taking it. Renewals can only be requested for medications originally ordered by our practice that have a refill ordered with it.
Revised: 07/15/2014, 12/01/2014