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Do I have to change my appointment to a Video House Call?
We strongly prefer that follow up visits, for stable patients, be conducted via Video House Calls – to minimize your risk
In-office appointments will be available if:
You do not have the capability for video conferencing
OR
If you have an active or new cardiac symptom
AND
You are not actively ill or experienced COVID-19 symptoms within the last 72 hours.
Who will I see for my Video House Call?
You will see the provider(s) with whom your appointment was initially scheduled
How will this work with my insurance?
Your insurance will treat this exactly like a regular appointment at our office
How will this work with my billing?
This will be billed the same as a regular, in-office appointment
You will receive a phone call from our check-in staff about 15 minutes prior to your appointment to collect your insurance information and co-pay. Please have your insurance card with you and your credit card so that we can collect your co-pay at that time.
How does this compare to physically seeing my provider?
We can tell a lot by seeing you and talking with you. This allows us to continue your care without you risking unnecessary physical exposure.
What about the physical part of my exam?
Obviously, there are some physical aspects of your exam which we are not able to conduct during this type of appointment
However, if you happen to have the following at home (not required!), we can use this information: Please obtain any measurements below prior to your appointment.
Scale – we can record your weight
Blood Pressure Machine – we can record your blood pressure
Pulse Oximeter – we can record your blood oxygen level and heart rate
Thermometer – we can record your temperature
Will I be able to renew my medications?
Yes, based on your consultation *Please have all of your medications ready for review.
What if I need additional tests?
We will perform diagnostic testing as appropriate.
What if I need a test, procedure, or next appointment?
If the procedure is considered “urgent,” there is no delay in scheduling. If elective, it may be delayed until an appropriate time.
If any tests or procedures are ordered by your provider, our check-out staff will call after your Video House Call to schedule these tests.
Do I have the right internet connection?
This service works with almost any internet connection.
Do I have the right device for video conferencing?
Most laptops manufactured in the past ten years have built-in cameras
Most smartphones and tablets also have a camera for video calling
If you do not have a laptop computer, tablet, iPad, or smartphone (iPhone or Android), you can also use your desktop computer if it has a camera for video conferencing.
Within 24-48 hours before your Video House Call Appointment, test your video compatibility here, www.zoom.us/test
Do I have the technical ability?
If you can click on a link in an email, you should be all set.
How long will this take?
You should allow 30 minutes for your Video House Call
What should I wear?
You can wear whatever you’d like
Is this just for the COVID-19 time, or is this forever?
We will return to regular, in-office appointments as prudence allows
What if I have additional questions about Video House Calls?
Please give us a call at (303-703-2052)– for our Video House Call Support.
